In April 2024, the Ohio Turnpike and Infrastructure Commission warned consumers of a text message-based scam in which criminals falsely claim to represent tolling agencies from across the country. In a scam known as “smishing,” these fraudsters request payment for unpaid tolls they claim you owe.

Smishing is a form of phishing that relies on text messages. The scam starts with a text message that looks like it is coming from the Ohio Turnpike, it might say that you have an outstanding toll amount on your record, to avoid a late fee you are prompted to click a link to settle your balance. The link and text message are fraudulent.

The scam has been reported in at least three states so far. The targeted phone numbers appear to be chosen at random and are not specifically associated with an account or the usage of toll roads.

The Ohio Turnpike does not request its E-ZPass customers to make payments by text. Collections of unpaid tolls and/or toll violations do not occur by text either.

If you use Ohio Turnpike’s E-ZPass the legitimate web address is http://www.ezpassoh.com and www.ohioturnpike.org.

The FBI recommends individuals who receive the fraudulent text contact the FBI’s Internet Crime Complaint Center (IC3) at ic3.gov

How to Avoid Smishing Scams

Never click on a link in a text message you are not certain of.

Don’t respond to text messages from senders you don’t know, even if the message requests that you “text STOP” to end messages.

Never provide personal or financial information to anyone who contacts you by phone or text.

Block number from fraudulent callers.

Install security software on your device, using security software can provide an additional layer of protection against phishing attacks.

Make sure your devices and security apps are up to date.

Use a unique password for every website, and use MFA for every site that offers it.

For questions about the Ohio Turnpike’s E-ZPass notifications, contact ezpassoh.com or ohioturnpike.org.